Paid experiences on Bookwme show the refund policy on the experience page, booking widget and cart. Read it before you pay so you do not need to ask in a DM after the charge succeeds. Hosts choose rules that match their operations: non-refundable for scarce peak slots, short windows for flexible classes, or custom wording when the service needs special handling. Free or offline-payment experiences may show not applicable.[1] Hong Kong guests often book across WhatsApp, Instagram and platforms in the same week. The advantage of a written refund rule at checkout is that both sides can refer to the same text later. Verbal maybe we can refund promises are harder to reconcile when plans change after rain, illness or transport delays. Showing the policy on the experience page, booking widget and cart reduces the chance you miss it while switching between photos and time slots. If the wording differs, treat the cart text at the moment of payment as what you accepted, and keep a screenshot if you expect to travel or book far ahead. After the experience date, raise disputes from My Bookings or check the FAQ. Keep screenshots of the refund text you saw at checkout. Informal chat alone is harder to reconcile if details differ later.